Robin Works in Customer Service of a Department Store

Multiple Choice

Robin works in customer service of a department store. She handles returned products. For most products,if they are returned in original packaging,are undamaged,and the customer has the bill,Robin will accept the return for a full refund. However,for camping gear,the policy is no returns and no exceptions. What term describes how Robin handles returned products?

A) consistency planning  
B) organizational autonomy  
C) standardization  
D) problem empowerment