The Crew Renovating the Downtown Area Accidentally Dug Up the Sidewalk

Multiple Choice

The crew renovating the downtown area accidentally dug up the sidewalk belonging to the First Methodist Church because they understood that all sidewalks were to be replaced. The crew was supposed to replace only city-owned sidewalks. In terms of the communication process,what did the crew do improperly?

A) decode the message  
B) encode the message  
C) provide feedback about the message  
D) understand the jargon of the message