An Article on Public Libraries Contained the Following Statement: "The

Multiple Choice

An article on public libraries contained the following statement: "The balanced scorecard helps organize and run the library according to a specific strategic plan,while demonstrating the library's value to the community as a whole." In which area of the balanced scorecard did the article advise librarians to ask,"How can the library continue to improve and create value?"

A) the financial perspective  
B) the policies and procedures perspective  
C) the customer perspective  
D) the innovation and learning perspective