An Article on Public Libraries Contained the Following Statement: "The

Multiple Choice

An article on public libraries contained the following statement: "The balanced scorecard helps organize and run the library according to a specific strategic plan,while demonstrating the library's value to the community as a whole." Standards suggested to use with one area of the balanced scorecard include how quickly and effectively a new service can be offered and how the training staff responds to its introduction. Which area of the scorecard would this be?

A) the financial perspective  
B) the policies and procedures perspective  
C) the customer perspective  
D) the innovation and learning perspective