Total Quality Management (TQM)saved Xerox from Bankruptcy When It Was

Multiple Choice

Total quality management (TQM) saved Xerox from bankruptcy when it was badly beleaguered by its Japanese rivals. What would TQM have brought to Xerox to save it from bankruptcy?

A) Every Xerox employee,from the top to the bottom,became focused on meeting or exceeding its customers' needs. 
B) The company became committed to satisfying its shareholders. 
C) Xerox managers focused on financial goals,using budgets and financial statement ratios to guide their decisions. 
D) Xerox adopted a cost-cutting philosophy