Multiple Choice
Xerox is a firm believer in total quality management (TQM) . Anne Mulcahy,the president of Xerox,was quoted as saying,"TQM may help employees figure out how to solve a specific problem. But the really big payoff comes when they share that solution with others." Which characteristic of TQM was Mulcahy promoting in her statement?
A) continuous improvement
B) variation elimination
C) teamwork
D) market focus
Correct Answer:
Verified
Correct Answer:
Verified
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