Sam, an HR Manager, Is Asked to Deal with a Violent

Multiple Choice

Sam, an HR manager, is asked to deal with a violent employee who is threatening her supervisor for not giving him an increment. Which of the following should Sam avoid while talking to the employee?

A) Remaining calm and neutral during the conversation
B) Getting assistance from external security personnel or people outside the organization
C) Asking questions that do not require detailed explanations
D) Indicating the need for time to respond and setting up another time for follow-up