In the Context of Reflective Listening, the Practice of Silence

Multiple Choice

In the context of reflective listening, the practice of silence:

A) ​ensures the accuracy of the communication process.
B) ​helps the listener to shift the speaker's focus from the main problem.
C) ​enables the speaker and the listener to build greater empathy and openness in their relationship.
D) ​gives the listener time to sort his or her own thoughts and feelings from those of the speaker.