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    A+ Guide to Managing
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    Exam 3: Working With People in a Technical World
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    To Provide Good Service,you Need to Have a Good ____
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To Provide Good Service,you Need to Have a Good ____

Question 17

Question 17

Multiple Choice

To provide good service,you need to have a good ____ when servicing customers on the phone or online,on site,or in a shop.


A) instincts
B) plan
C) script
D) phone voice

Correct Answer:

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