Multiple Choice
Match each term with the correct statement below.
-Works on site,closely interacting with users,and is responsible for ongoing PC maintenance
A) Technical retail associate
B) Acronyms
C) Help-desk technician
D) PC support technician
E) Expert system
F) Bench technician
G) Jargon
H) PC service technician
I) Ticket
Correct Answer:
Verified
Correct Answer:
Verified
Q1: _ support requires more interaction with customers
Q2: Describe the role of the technical retail
Q3: A _ is responsible for the PC
Q4: To improve your attitude,you must do it
Q6: Describe the role of the bench technician.
Q7: List four guidelines to follow when working
Q8: One of the most important ways to
Q9: <i>Match each term with the correct statement
Q10: Knowing how to _ a problem to
Q11: Explain how escalation is most likely done