Reacting with an Authoritative Tone to a Situation in Which

Multiple Choice

Reacting with an authoritative tone to a situation in which a client's anger appears on the verge of escalating can:​

A) ​Demonstrate to the client that you are in charge
B) ​Show that you are not going to allow the anger/outburst to continue
C) ​Fuel an already volatile situation
D) ​Unwittingly demonstrate to the client that you are helpless