Multiple Choice
A customer service approach that focuses on building long-term and sustainable customer relationships that add value both to the customers and the merchants best describes
A) customer relationship management.
B) mobile commerce.
C) social marketing.
D) social analytics.
Correct Answer:

Verified
Correct Answer:
Verified
Q64: Interfacing with social networks does not involve
Q65: Expression Engine and Xanga are examples of
Q66: Which of the following is a word-of-mouth
Q67: Members conversing and connecting with one another
Q68: Benefits of social commerce to customers include<br>A)
Q70: To build and nurture a community is
Q71: A social network whose primary objective is
Q72: Yammer is a clone of Facebook for
Q73: The process of measuring,analyzing,and interpreting the results
Q74: With social media,users,rather than organizations,produce,control,use,and manage content,often