Kaleb Works at the Drive-Up Window at a Bank

Essay

Kaleb works at the drive-up window at a bank. His most recent customer was not very friendly and looked quite sad. Kaleb assumed that the customer was just a moody, standoffish person. What he didn't know was that his customer had just come from the veterinarian's office where she learned of her beloved dog's cancer diagnosis. Kaleb's attempt at explaining his customer's behavior can be best described as a(n)_____.