In a Busy Rehabilitation Unit, the Team Manager Decided That

Multiple Choice

In a busy rehabilitation unit, the team manager decided that the best way to reward the staff was to give them a monetary bonus rather than time off.The staff was very concerned about the decision and went to the administration with a number of complaints.Critical thinking is a process that entails a number of steps.What steps did the manager omit? She should have: (Select all that apply.)

A) identified what assumptions were underpinning the issues.
B) considered why it was important to make this change or the context for the change.
C) considered how this change might affect staff relationships.
D) attained a majority consensus of all staff.