In the Process of Trying to Improve Your Employee's Behavior

Multiple Choice

In the process of trying to improve your employee's behavior, you say to her, "What I'd like to see you do is contact each of your clients personally before you begin to enforce a policy change. That way, no one is surprised. Will you do that next time? " Which of the guidelines for improving behavior have you just followed?

A) Reprimand
B) Redirect
C) Reinforce
D) Recapitulate