Customers Who Visit Any Good as New Appliance Repair Centre

Multiple Choice

Customers who visit any Good As New Appliance Repair Centre see a framed statement prominently displayed near the front door. The plaque describes the company's fundamental purposes. In part, it states that "All Good As New Centres operate under the belief that every customer deserves good quality parts, fast and dependable service, and a fair price." The words on this plaque probably reflect which of the following of Good As New?

A) strategic plan
B) mission statement
C) corporate agenda
D) corporate charter