Multiple Choice
Identify the factors that help in building models of customer demand in an analytical customer relationship management (CRM) system.
A) sales forecasting and performance analyses
B) account and contact management
C) price, quality, and satisfaction analysis of competitors
D) customer history and preferences management
E) order processing and tracking
Correct Answer:
Verified
Correct Answer:
Verified
Q10: _ is a business model in which
Q11: Supply chain execution involves the development of
Q12: _ planning focuses on delivering products or
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Q16: Operational customer relationship management system refers to
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Q19: Explain the importance of supply chain analytics.
Q20: _ customer relationship management (CRM)includes systems used