A Grievance Brought by a Staff Nurse Against the Unit

Multiple Choice

A grievance brought by a staff nurse against the unit manager requires mediation.At the first mediation session,the staff nurse repeatedly calls the unit manager's actions unfair,and the unit manager continues to reiterate the reasons for the actions.What would be the best course of action at this time?

A) Send the two disputants away to reach their own resolution.
B) Involve another staff nurse in the discussion so as to clarify issues.
C) Ask each party to examine her own motives and issues in the conflict.
D) Continue to listen as the parties repeat their thoughts and feelings about the conflict.