You Pull Staff Together to Assess a Situation in Which

Multiple Choice

You pull staff together to assess a situation in which the family of a seriously ill patient is anxious and is absorbing a great deal of staff time in consultation,discussion,and questioning of treatment decisions.Staff members are beginning to distance themselves from the family.After inviting the concerns of staff,you explain that the organization values patient-centred care and suggest that evidence indicates that acting as an advocate and a listener is helpful to families.You ask the staff for ideas as to strategies that are effectively patient-centred in these situations.In this situation,you are taking on which role?

A) Leadership
B) Management
C) Follower
D) Visionary