You Walk into Mr

Multiple Choice

You walk into Mr.Smith's room and find him yelling at the LPN,Miss Jones.He is obviously very upset and after you speak with him regarding his behavior,you determine that he has not slept for three nights because of unrelieved pain levels.The LPN is very upset with Mr.Smith and calls him an "ugly,old man." You acknowledge her feelings and concerns and then suggest that Mr.Smith's behavior was aggressive,but is related to lack of sleep and to pain."Can you both,together with Mr.Smith,determine triggers for the pain and effective approaches to controlling his pain?" This approach demonstrates:

A) Lack of empathy and understanding for Miss Jones.
B) Concern with placating Mr. Smith.
C) Leadership behavior.
D) Management behavior.