Which of the Following Activities Would Represent a Customer-Friendly Approach

Multiple Choice

Which of the following activities would represent a customer-friendly approach in a healthcare setting?

A) Sending a patient with a migraine headache to wait in the emergency room sitting area so that a patient with chest pain can be seen
B) Repeating patient history information to the admitting clerk, the admitting nurse, and the ultrasound technician
C) Ensuring that birthing preferences are on file and available when a laboring mother comes in
D) Providing support to families when a family member is brought into trauma