A Number of Changes Are Introduced to a Unit,including Changes

Multiple Choice

A number of changes are introduced to a unit,including changes to familiar clinical procedures and the use of PDAs to enable bedside documentation.You,as unit manager,anticipate which of the following will contribute most to complexity compression?

A) Meaning of the change
B) Introduction of new technology
C) Previous experiences with change
D) Confidence of the leader in the value of the change