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​After Massive Recalls Due to a Floor Mat Problem, Toyota

Question 38

Multiple Choice

​After massive recalls due to a floor mat problem, Toyota released feel-good commercials and developed better quality standards to regain its quality image. What stage in RADAR was Toyota engaging in?


A) ​Recognize
B) ​Avoid
C) ​Discover
D) ​Answer
E) ​Recover

Correct Answer:

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