Making Change Happen Colin Was Getting Accustomed to His Surroundings in State Government.His

Multiple Choice

Making Change Happen
Colin was getting accustomed to his surroundings in state government.His efforts at getting people to accept change had met with a little resistance due to his and his new director's efforts and the hard work of his subordinates.But now the hard part had really started - actually managing the change.What techniques could he and his department's new director employ to most effectively implement changes that would result in increased productivity in his department? He considered changing three aspects of his department: the structure, technology and people.
-Refer to Making Change Happen (Scenario) .Colin decided to replace some employee work time with a telephone menu system.This would be considered changing the ________.

A) organisational structure
B) people
C) technology
D) attitudes
E) organisational development