Non-Deming On Monday, the Big News Arrived.Bob's Company Announced They Would

Multiple Choice

Non-Deming
On Monday, the big news arrived.Bob's company announced they would be implementing a Total Quality Management system in their company.Their goals, they said, were to 'plan for the now, impress stockholders and take advantage of this system for increasing short-term profits.Those who don't agree can begin looking for a new job'.Bob, along with everyone else, grumbled under his breath.What in the world was top management thinking? Their 'zero quality defects' program had failed and now they were jumping on this new bandwagon.Training was non-existent in the company and managers were fond of pushing responsibility for these programs down to the lowest level.Top management was happy with the quality of the product and now they wanted total quality concerning the employees.At lunch, he read the note board, which said, 'Statistical process control classes will begin immediately, see your supervisor for a training date'.Bob sighed and wondered what fad was next.
-Refer to Non-Deming (Scenario) .Deming, unlike Bob's company, suggested that a company should ________ concerning the quality of their product.

A) strive for 5 per cent defects
B) allow for moderate defects
C) strive for zero defects
D) always be complacent
E) never be complacent