Organisations with Extensive and Successful Quality Improvement Programs Tend to Rely

Multiple Choice

Organisations with extensive and successful quality improvement programs tend to rely on two important people approaches: ________ and ________.

A) empowered work teams; cross-functional work teams
B) cross-functional work teams; closely supervised work teams
C) self-directed work teams; transgenerational work teams
D) closely supervised work teams; empowered work teams
E) transgenerational work teams; empowered work teams