Felcher & Sons Goes Global

Multiple Choice

Felcher & Sons Goes Global
Upon graduating from university, Steve Bergman began his career as a management trainee at Felcher & Sons Ltd, a manufacturer of mid-priced office furniture.The firm has recently decided to expand overseas with manufacturing plants in Singapore and Thailand and sales offices in the Far East, Europe and the United States.In conjunction with this investment in new plants and technologies, the firm plans to develop an online presence that will enable customers to individually tailor the products they order from Felcher & Sons.Terry Tate, VP of Operations for Felcher & Sons, has been tasked with overseeing the development of these plants and new capabilities.Mr Tate has asked that Steve be assigned to him to help him in this process.
-Refer to Felcher & Sons Goes Global (Scenario) .Mr Tate has been tasked with bringing these new plants into compliance with ISO 9000 standards.Mr Tate asks Steve if he is familiar with ISO 9000.Steve admits that while he remembers hearing about it in school, he is NOT 100 per cent sure.Mr Tate tells him that ISO 9000 is a(n) ________.

A) quality standard that establishes a goal of no more than 3.4 defects per 10,000 units
B) quality standard that establishes a goal of no more than 3.4 defects per 100,000 units
C) quality standard that establishes a goal of no more than 3.4 defects per 1,000,000 units
D) series of international quality management standards
E) export quality manufacturing standards mandated for US exporters