Felcher & Sons Goes Global

Multiple Choice

Felcher & Sons Goes Global
Upon graduating from university, Steve Bergman began his career as a management trainee at Felcher & Sons Ltd, a manufacturer of mid-priced office furniture.The firm has recently decided to expand overseas with manufacturing plants in Singapore and Thailand and sales offices in the Far East, Europe and the United States.In conjunction with this investment in new plants and technologies, the firm plans to develop an online presence that will enable customers to individually tailor the products they order from Felcher & Sons.Terry Tate, VP of Operations for Felcher & Sons, has been tasked with overseeing the development of these plants and new capabilities.Mr Tate has asked that Steve be assigned to him to help him in this process.
-Refer to Felcher & Sons Goes Global (Scenario) .After the presentation, Mr Tate approaches John Dillon and asks him about his company's experience with quality improvement efforts in overseas operations.Mr Dillon tells Mr Tate about the experience of one of his customers, Delphi Automotive Systems Corporation.Mr Dillon just returned from visiting their plant in Matamoros, Mexico, where Delphi had implemented a quality initiative.The Delphi plant was able to reduce their customer reject rate by almost ________.

A) 50 per cent
B) 100 per cent
C) 150 per cent
D) 200 per cent
E) 300 per cent