The Internal Hire Dan Young Is a New Sales Manager for the Flourish

Multiple Choice

The Internal Hire
Dan Young is a new sales manager for The Flourish Group, a private healthcare consulting firm based in New South Wales.Dan was hired from within the firm and he is now supervising many of the people he had formerly worked with, including two friends with whom he competed for his new job.Thus, Dan is especially sensitive to potential problems stemming from the performance evaluation process and is conducting lengthy research on the advantages and disadvantages of the various methods.
-Refer to The Internal Hire (Scenario) .Dan is a little concerned over constant reports that his salespeople are unreasonably demanding of sales administration and customer service personnel.Although Dan knows that one of his salespeople is very difficult to deal with at times, he believes the rest are being painted with the same brush unfairly.With management's approval, Dan administers a survey to sales administration and customer service staff, asking them to respond to items that reflect the actual job behaviours of sales employees from all four regions.The surveys are randomised to eliminate potential biases.He then compares his region's evaluation against that of the others.This is most representative of what performance evaluation method?

A) critical incident
B) 360-degree feedback
C) behaviourally anchored rating scales
D) graphic rating scales
E) multi-person comparison