The Importance of Communication

Multiple Choice

The Importance of Communication
Employee morale has declined over the past few months among employees at Manufacturing Resources International, a multimillion-dollar company that focuses on the export of laser technology to various countries.Company management feels that employees and managers alike need a refresher course on proper communication.John has been hired as a consultant to analyse the situation and make recommendations to the company's senior management.
-Refer to The Importance of Communication (Scenario) .Keith, a new manager at the company, was a bit confused about the employees communicating with their managers.He asked John to explain with an example.John replied that examples of ________ communication include performance reports prepared by employees, suggestion boxes, employee attitude surveys and grievance procedures.

A) upward
B) lateral
C) downward
D) virtual
E) diagonal