Effective Communication in a Customer Service Setting Relies Upon Customer

Multiple Choice

Effective communication in a customer service setting relies upon customer service personnel recognising the three key components in any service delivery process: ________.

A) the customer's expectations, the customer's desires and the customer's satisfaction
B) the customer, the service organisation and the individual service provider
C) the customer's expectations, customer's perceptions of the quality of the service and customer satisfaction
D) quality merchandise, on time delivery and good returns policies
E) finding out the customer's needs, meeting their needs and following up