"The Call Centre Operator Will Be Able to Handle 20

Multiple Choice

"The call centre operator will be able to handle 20 inbound calls per day during his/her regular shift, using customer information software, and will be able to generate $850 in incremental revenue from new customers." In this scenario, what would "…..be able to generate $850 in incremental revenue" represent?

A) what the trainee will be able to do after training
B) the actual behaviour the trainee will demonstrate
C) the conditions under which the behaviour will be demonstrated
D) the standard by which the behaviour will be judged