You Have Decided to Incorporate Error-Management Elements into a Sales

Multiple Choice

You have decided to incorporate error-management elements into a sales training program you are designing. As you require senior management support for your program, you decide to put together a short report supporting the value of including elements of error-management in your sales program. Which of the following should NOT be included in your report?

A) errors are a source of negative feedback which can be helpful in training
B) errors can be foundational in the learning process
C) trainees tend to enjoy training sessions that include error-management elements
D) errors force learners to develop error-recovery strategies which lead to improved performance