After Participating in a Training Program, Workers at a Local

Multiple Choice

After participating in a training program, workers at a local restaurant began to demonstrate greater concern for delivering a "wow" customer experience. As a result, customer satisfaction surveys undertaken by the restaurant began to show improvements in overall customer satisfaction levels, which impacted profitability. Which term describes this organizational outcome linked to training?

A) near transfer
B) horizontal transfer
C) far transfer
D) vertical transfer