Multiple Choice
What can a company do to achieve stellar customer service and satisfaction?
A) Listen to customers with the help of suggestion boxes, focus groups, surveys, and other tools.
B) Define what "superior service" means so that customers and employees know exactly what to expect and what to provide.
C) Hire friendly, courteous sales and service representatives.
D) All of the above
Correct Answer:
Verified
Correct Answer:
Verified
Q71: A combination of news covered by the
Q72: It takes much less money and time
Q73: Entrepreneurs can find the right match based
Q74: _ is the key to future success
Q76: Research shows that repeat customers spend _
Q77: Which of the following is not a
Q78: Your friend has decided to conduct market
Q79: Total quality management (TQM)works best when it
Q80: Mini-Case 9-1: Customers: Key to Success<br>Lloyd Dixon
Q92: The majority of customers who stop patronizing