True/False
Establishing a policy of responding to all customer e-mails within 24 hours and sending customers order and shipping confirmations and "thank you for your order" e-mails are not very important to enhancing online customer service.
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q46: Rather than trying to compete head-to-head with
Q47: Flash always makes a Web site better.
Q48: You should never offer your customers "freebies"
Q49: Approximately _ percent of Web users speak
Q50: To be successful online, small companies must
Q52: Building a successful e-business does not necessarily
Q53: Perhaps the best domain name is one
Q54: It is better to avoid delays in
Q55: The Web typically lacks the ability to
Q56: Which of the following is an important