Why Would Belinda, Owner of GC Micro, a $70 Million

Multiple Choice

Why would Belinda, owner of GC Micro, a $70 million company that manufactures customized IT equipment and software for Fortune 1000 companies and defense contractors, decide to invest in a total quality management (TQM) program?

A) because a TQM program deals exclusively with procedures to achieve defect-free manufacturing and assembly
B) because a TQM program nearly always contributes more to the achievement of operating excellence than either business process reengineering or Six Sigma quality control techniques
C) because a TQM program entails creating a corporate culture bent on continuously improving the performance of every task and every value chain activity
D) because TQM programs are considerably more effective in improving manufacturing and assembly activities than they are in improving such value chain activities as R&D, human resources management, supply chain management, information technology, sales, and marketing and finance
E) because TQM programs are generally considered the best tool for reengineering strategy-critical business processes