A Service Level Is ______

Multiple Choice

A service level is ______.

A) an implicit or explicit agreement between the service provider and consumer that defines an acceptable level of service
B) the level of service that can be provided within a given span of time
C) an agreement between the service provider and consumer as to the extent of overtime that will be assigned to a particular job
D) an agreement between the service provider and consumer as to the number of employees who will be assigned to a particular job