Multiple Choice
Which of the following statements is true about service failures?
A) Service failures occur when an organization's service performance fails to meet the customer's expectations.
B) Service failures will not occur when organizations take the best efforts to prevent them.
C) Service failures occur due to hardware breakdown.
D) Service failures will not recover quickly if the customer has a close relationship with the company.
Correct Answer:
Verified
Correct Answer:
Verified
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