Maria Is Having Difficulty with Her Job as a Retail

Multiple Choice

Maria is having difficulty with her job as a retail sales clerk.She is enthusiastic about her job,and is good at parts of it,but her manager has noted that she does a poor job of describing the merchandise to customers and explaining its use and care.According to situational management,her manager should use a(n) ______ management style to manage Maria's performance problem.

A) autocratic
B) consultative
C) participative
D) empowerment