Multiple Choice
The use of customer loyalty programs by a hotel chain that grants rewards,such as room upgrades and free rooms to loyal customers,is an important part of ________.
A) the total retail experience
B) relationship retailing
C) customer service
D) the retailing concept
Correct Answer:
Verified
Correct Answer:
Verified
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Q34: Describe the implications of the retailing concept
Q35: The training of personnel to sell related
Q37: A retailer's focusing on store atmosphere,customer service,and
Q38: An institutional approach to the study of
Q39: The potential for channel conflict (due to
Q40: A retailer's customer service strategy includes both
Q41: Which retail strategy focuses on existing customers?<br>A)