Multiple Choice
A restaurant carefully trains its employees to give them discretion to correct a service-related problem.For example,a waiter can give a guest a free appetizer if the wait for a table is more than 15 minutes.This illustrates ________.
A) employee empowerment
B) an expected customer service
C) a potential customer service
D) lip service, not real service
Correct Answer:
Verified
Correct Answer:
Verified
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