Managers at Southwest Communications Have Decided That Their Employees Would

Multiple Choice

Managers at Southwest Communications have decided that their employees would benefit from training.In the past,the firm has used classroom instructors to train workers.However,the firm has a tight budget and is considering the idea of using Web-based instruction to train employees.What research findings support the decision by Southwest Communications to use Web-based instruction?

A) Trainees are more satisfied with Web-based instruction than classroom instruction.
B) Web-based instruction teaches how to perform tasks better than classroom instruction.
C) Trainees are better able to control pace and content with classroom instruction.
D) Web-based instruction teaches the memory of facts better than classroom instruction.