Multiple Choice
Heather reports to the front desk manager. Heather is responsible for directing the team activities of four cashiers who are responsible for developing a plan to improve customer service. Heather does NOT have authority over other team members, but she provides guidance, instruction, and direction to them. Heather is a(n)
A) lower-level manager.
B) nonmanagerial employee.
C) advisory manager.
D) director of the board.
E) top-level manager.
Correct Answer:
Verified
Correct Answer:
Verified
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