Acme Sales Calls Its Customers After They Purchase an Automobile

Multiple Choice

Acme Sales calls its customers after they purchase an automobile from the dealership. In addition, every year customers are asked to complete a short survey about the car they purchased from Acme Sales and their customer-service experiences with the dealership. Acme Sales is an example of a(n) ________ system.

A) open
B) closed
C) open-door
D) bureaucratic
E) management