The Nordstrom Department Store Chain Emphasizes the Great Lengths to Which

Multiple Choice

The Nordstrom department store chain emphasizes the great lengths to which it goes in customer service. In fact, when it moves into a mall, all the other stores have to improve their own models of customer service. How is Nordstrom using norms?

A) to clarify role expectations
B) to emphasize the organization's important values and identity
C) to create cohesiveness
D) to help the group survive
E) to help individuals avoid embarrassing situations