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This Question Contains Two Parts; Be Sure to Answer Both

Question 54

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This question contains two parts; be sure to answer both.
First, define conflict and distinguish between dysfunctional conflict (bad) and functional conflict (good).
Second, imagine that you manage a high-volume bar/restaurant with many different types of employees: servers, hosts and hostesses, bartenders, bussers, cooks, porters, and so on. Explain two types of dysfunctional conflict that you might encounter in the restaurant, as well as two types of functional conflict. How would you resolve the dysfunctional conflict and use the functional conflict to the advantage of the employees and the restaurant?

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Conflict is simply disagreement, a perfe...

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