Stephanie Supervises a Call Center Department That Receives Stress-Producing Calls

Multiple Choice

Stephanie supervises a call center department that receives stress-producing calls from unhappy customers. Turnover has increased by 33 percent over the last four months. Stephanie is understanding and patient with her staff, and tells them she knows what they're going through because it wasn't so long ago that she took those calls. How would Stephanie's staff describe her style?

A) supportive
B) interaction facilitation
C) work facilitation
D) achievement-oriented
E) value-based