This Question Contains Two Parts; Be Sure to Answer Both

Essay

This question contains two parts; be sure to answer both.
First, identify and define the five sources of power.
Second, imagine that the local branch of a national bank is located in your neighborhood, and you are the branch manager. You are having problems with the tellers who work the drive-through window; you are receiving complaints that they are very slow, and that they spend too much time talking to one another while long lines of cars build up. How might you wield each of the five types of power to solve the problem?