Which of the Following Is True of the Role of Supervisors

Multiple Choice

Which of the following is true of the role of supervisors in resolving complaints and grievances?

A) They must avoid seeking assistance from HR staff or higher-level managers.
B) They have the authority to make exceptions to policies whenever they choose.
C) They should avoid engaging in shouting matches or "talking down" to their employees.
D) They should attempt to grant questionable complaints or grievances to avoid hassles.